Delete my data

This is a courtesy translation. In case of any conflict, the Portuguese version prevails.

How to request deletion of your account and data from the PlayTVi Mídia Indoor app.

Last updated: October 6, 2026

This page applies to the PlayTVi Mídia Indoor app (Google Play), to the PlayTVi player installed on screens and to the web dashboard of PlayTVi. The app has no account of its own: each screen is linked to the company's account in the dashboard. Therefore, deleting data means deleting the screen or the account in the dashboard.

1. Delete the data of a screen

To erase the data of a device (identifier, technical information, failure records and playback history):

  1. Log in to the dashboard at connect.playtvi.com.br/midiaindoor/admin;
  2. Open Screens and delete the desired screen;
  3. On the device, uninstall the PlayTVi Mídia Indoor app.

The screen stops sending data immediately. Its technical data is erased within 30 days.

2. Delete the entire account

To erase the company's account and all data linked to it:

  1. Send an email to contato@playtvi.com.br with the subject "Delete my account", from the email registered in the dashboard; or message us on WhatsApp +55 31 99523-2136;
  2. Provide the account email and confirm the request when we contact you;
  3. We reply within 15 days, as required by the LGPD (Brazilian General Data Protection Law).

3. What is deleted and what is kept

Data What happens
Account, users, screens and uploaded mediaDeleted within 30 days of the request
Device identifiers and technical informationDeleted within 30 days of the request
Failure records, diagnostics and playback historyDeleted within 30 days of the request
Access logsKept for 6 months (Marco Civil da Internet) and then deleted
Financial data (invoices and payments)Kept for 5 years due to tax and accounting obligations
Anonymized dataMay be kept for statistics, without identifying anyone

More details in our Privacy Policy.